Shipping & Service
Our goal is to deliver your purchase quickly and in good condition. Items will be shipped within 1-3 business days of your order. We ship using USPS Priority Mail and shipping can take up to 5 business days from date of shipment.
Sales tax must be charged for orders shipping within Maine.
If for any reason an item you’ve selected is out of stock, we will notify you via email to discuss a substitution.
Here are current USPS shipping rates:
Up to $36 ships for $7.20
$37 – $175 ships for $13.65
$176 – $360 ships for $18.90
$361 – $450 ships for $24.50
$451 – $500 ships for $30.00
At this time we do not ship internationally.
GIFT GIVING AVAILABLE ALL YEAR!
Let us make your gift giving easier – we can ship directly to your gift recipients so you don’t have to! Just enter the name and address where you would like your gift shipped in the “ship to” section and give us your gift message in the special instructions section. We will include our Island Soap card with a hand written gift message and ship it to your intended destination – no extra charge. Please use only one shipping address per order.
Returns and Exchanges
We take great care to ensure that our product arrives at your doorstep looking like it did when it left ours. If for any reason your order does not arrive in satisfactory condition, please contact us within 24 hours of receipt of the product. We are happy to resend the order or give you a full refund. Please email us at firstname.lastname@example.org or phone us at 207-520-5885. Returns are accepted within 10 days of purchase date. Return shipment costs are the responsibility of the buyer. Returned goods must be delivered to us unused, in original packaging and in the condition they were received.
Please send returns to:
Maine Island Soap – PO Box 726, Bar Harbor, ME 04609
Please include your name, order number and reason for return and indicate if you would like a substitution or a refund.
If you have further questions you may contact us at email@example.com or 207-520-5885.
If you have special instructions please let us know.
Your information is safe with us. Always. No questions, no exceptions.
We wouldn’t want anyone sharing our data, and we treat yours as we treat our own. Our website has industry-standard SSL (secure socket layer) certificates ensuring your on-line shopping experience and information is secure.
We don’t share or sell email addresses, and we respect your privacy.